Insurance claims
When you’re claiming on your insurance,
make sure you have an expert in your corner
When you’ve worked for years to grow your business, it’s hard to think about losing it all simply because of inadequate cover. iNeedCover is all about protecting the things that you love. Our brokers represent you — not the insurer.
Your iNeedCover Insurance Broker will advocate for you in a claim, managing the claims process on your behalf from start to finish. They work for you to achieve the best possible outcome, keeping you in the loop at every step of the process.
How to claim on your insurance
with iNeedCover
If you’ve experienced a loss or disruption to your business, it’s important that you have an experienced Insurance Broker working with you. At iNeedCover, your broker understands how stressful it can be to communicate with insurers. With an intimate knowledge of the inner workings of the insurance industry, we take the overwhelming administrative tasks off your plate — from lodging the claim to achieving the best possible settlement.
Here’s how the claims process works for iNeedCover customers:
CLAIM
PROCESS
01
Connect and inform your iNeedCover Insurance Broker
As soon as the event occurs, make sure you get in touch with your iNeedCover insurance broker. They will compassionately walk you through all the information needed in order to lodge your claim and get things moving.”
02
We’ll lodge your claim
Once we have all the information we need, we’ll
lodge the claim on your behalf. The insurer might
require additional details from you (for example,
photographic evidence or a police report),
however rest assured we’ll let you know, keeping
things as simple as possible.
03
We’ll keep you in the loop
Every claim is processed differently, so we’ll keep in touch with the insurer to make sure yours is moving along as quickly as possible. We’ll provide you with regular updates so you know exactly what is happening with your claim, and how it’s progressing.
04
We’ll negotiate on your behalf
Once the insurer has all of the information they need, we’ll work with them to achieve the best possible outcome for you - as quickly as possible. Remember, our Insurance Brokers work for you, not insurers, so you can feel confident having an advocate in your corner throughout this process.
05
We’ll work through your claim documents together
We understand insurance can be confusing. Once your claim outcome has been finalised, we’ll work through this with you to ensure everything is clear, and give you the opportunity to raise any concerns.
Please protect your safety and wellbeing first by contacting emergency services.
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